Refund

Return Policy

Product Return Policy

Items purchased online are returned in accordance with the provisions of the Civil Code of the Republic of Lithuania. The list of contracts that cannot be canceled is provided in Article 6.228(10), Paragraph 2 of the Civil Code.

The customer has the right, without giving a reason, to cancel a distance contract or a contract concluded outside of business premises within fourteen days, except in cases where the contract concerns goods manufactured according to the customer’s specific instructions—that is, goods that are not prefabricated and are manufactured in accordance with the customer’s personal choice or instructions, regardless of whether production of the goods has begun or not, or for goods that are clearly customized to the customer’s personal needs. 

Upon cancellation of the contract, the seller agrees to refund the customer the amount paid for the returned goods within fourteen days. The buyer is responsible for return shipping costs. Free returns are available by visiting the nearest available seller’s showroom—UAB Roletas.

Only products in standard sizes may be returned. Products manufactured according to a customer’s individual order—where the items and fabrics have been sewn, cut, or trimmed to the specified dimensions— - are not eligible for return, except in cases where the manufactured product does not match the specifications provided in the customer’s order or the product is defective or of poor quality.

The
returned product must be complete and neatly packed in its original packaging. The customer is responsible for ensuring the item is complete and properly packaged.

The product must retain its original appearance (undamaged labels, unpeeled protective film, etc.). If the product is not complete and properly packaged, the seller—UAB Roletas—reserves the right to refuse the return.

The customer must notify the seller, “UAB Roletas,” via email at [email protected] within 14 days
of receiving any defective products or products that do not match the order details. The customer and the seller shall then agree on a return date.

The product must be returned in the same packaging in which it was delivered. The packaging must be undamaged and clean, and the product must be properly prepared and packed.

The product is returned at the customer’s expense, except in cases where the wrong product was received or the delivered product is defective.

When a defective product or a product that does not match the order details is returned, the seller—UAB Roletas—undertakes to accept the defective item and replace it with a similar, high-quality item. In the event that the seller does not have a comparable product in stock, the seller will refund the customer the amount paid for the product.

The customer will not receive a refund if they provide incorrect product dimensions and, after being informed by the seller, refuse to place a new order specifying the correct dimensions and pay the resulting difference. In such a case, the seller has the right to fulfill the paid order, even if the dimensions provided by the customer are incorrect. 

If you have any further questions regarding product returns, please contact us by email at [email protected].